Recent Offers At AliExpress
| Offers | Discount | Expire On |
| £12 Off Order Over £109+ | Offer | __ |
| £23 Off Over £209+ Purchase | Offer | __ |
| Free Delivery On All Orders | Free Delivery | __ |
| £36 Off When You Spend £329+ | Offer | __ |
| Up to 45% Off Women's Hoodies & Sweatshirts | 45% OFF | __ |
Frequently Asked Questions About AliExpress
It depends on the product and seller.
Listings displaying Free Returns participate in AliExpress's return programme and can be returned without giving a reason within the period shown on the relevant order page. The precise return window depends on the participating seller and product.
For other products, check the seller's return terms and your applicable UK consumer rights.
Selected orders are.
Products carrying the Free Returns label qualify for the programme's return service. AliExpress's published commitment also states that the first qualifying return from an order can be free, subject to the programme conditions and limits.
Don't assume a listing has free returns simply because another product in your basket does.
Start from the affected order in your AliExpress account and use the customer-service or dispute process.
AliExpress's UK consumer terms provide a platform dispute-resolution system for problems between buyers and sellers. Your statutory UK consumer protections are not removed by using that system.
Keep photographs, tracking information and your messages with the seller if they're relevant to the claim.
It depends on how far the order has progressed.
An unpaid order can be cancelled before payment, while orders that have already been paid for or dispatched are subject to the seller, transaction status and AliExpress's cancellation or dispute procedures.
Use the individual order page as soon as possible if you've ordered by mistake.
Where a cash refund is due, AliExpress's terms say it is generally returned using the same payment method and currency as the original purchase.
In some situations, AliExpress may offer you the choice of taking the refund as platform credit or a bonus instead. Choosing that option requires your agreement.
Usually not.
AliExpress is primarily the platform connecting you with independent third-party sellers. The seller shown on the listing is normally the party supplying the goods, while AliExpress provides the marketplace, payment and dispute infrastructure.
That distinction is why delivery times, seller ratings and return conditions are worth checking before placing an order.