Recent Offers At B&Q
| Offers | Discount | Expire On |
| Up to 40% Off Kitchen Cabinets & Doors | 40% OFF | __ |
| Free Delivery On Orders Over £100 | Free Delivery | __ |
| Up to 20% Off Bathrooms | 20% OFF | __ |
| 15% Off Mac Allister Power Tools | 15% OFF | __ |
| 10% Off Splashwall | 10% OFF | __ |
Frequently Asked Questions About B&Q
Yes.
Most eligible products bought online can be returned to a B&Q shop within 90 days. Take your order confirmation or sales invoice and the original payment method with you.
Products sold by verified sellers have a separate process and may require you to contact the seller first.
B&Q says refunds are usually issued within 14 days after the returned item has been received and processed, or after an eligible order has been cancelled.
For verified-seller purchases, the refund is processed after the seller confirms receipt of the return.
Yes, for eligible B&Q products.
You can exchange qualifying items in a shop with your proof of purchase and original payment method. B&Q can also help arrange collection for some exchanges through live chat.
Verified-seller items cannot normally be exchanged through a B&Q shop.
Normally not for a change of mind.
B&Q excludes products that have been cut to size, made to measure or mixed specifically for you. Opened hygiene-sensitive products and perishable items such as plants and turf can also be excluded unless faulty or incorrectly supplied.
Order changes can be limited once processing has started.
For products sold by verified sellers, B&Q specifically says amendments aren't possible once the order has been placed; if you need another item, you'll need to order it separately.
For a B&Q order, use live chat as soon as possible if you need to cancel or make a change.
No.
B&Q gift cards and eGift cards cannot currently be used to pay for products sold and shipped by verified sellers on diy.com.