Recent Offers At Etsy
| Offers | Discount | Expire On |
| 10% Off On Your Order | 10% OFF | __ |
| Up to 80% Off Sale Items | 80% OFF | __ |
| Free Deliver On Most Items | Free Delivery | __ |
| Up to 75% Off Wedding Jewellery | 75% OFF | __ |
| Up to 75% Off Personalised Gifts | 75% OFF | __ |
Frequently Asked Questions About Etsy
It depends on the seller, the item and your consumer rights.
Each Etsy seller sets their own returns policy. UK buyers purchasing from qualifying business sellers may also have a 14-day right to cancel certain online purchases. Personalised products, digital items, perishables and some hygiene-sensitive goods can be excluded.
Check the listing's return policy before ordering.
Often not for a simple change of mind.
UK withdrawal rules generally allow exceptions for goods made to the customer's specifications, and individual Etsy sellers can also set their own policies for customised products.
If the item arrives damaged or significantly different from the listing, Etsy Purchase Protection may still apply.
Qualifying orders can receive a full refund if the item does not arrive, arrives damaged, arrives at least seven days after the maximum estimated delivery date, or differs significantly from its description or photos.
You normally need to contact the seller first and wait 48 hours before asking Etsy to step in.
You can ask the seller, but buyers cannot directly cancel an Etsy transaction themselves.
The seller decides whether the order can still be cancelled, subject to their shop policies and any applicable UK consumer rights.
Contact them as quickly as possible if you've entered the wrong address or made another mistake.
Send a help request through Purchases and reviews first.
If more than 48 hours have passed and the order qualifies, you may then be able to open a case so Etsy can review the problem.
Keep the conversation inside Etsy Messages so there is a record of what was agreed.
Etsy's current UK gift-card page says newly issued gift cards do not expire.
Older GBP gift cards bought before 17 March 2025 were issued with a 48-month expiry period, so check the original email if you have an older card.