Recent Offers At John Lewis
| Offers | Discount | Expire On |
| Up to 50% Off Sale | 50% OFF | __ |
| Free Delivery On Order Over £50 | Free Delivery | __ |
| Save Up to £150 for Members | Offer | __ |
| 25% Off Tommy Hilfiger | 25% OFF | __ |
| 20% Off Clarins & Dior | 20% OFF | __ |
Frequently Asked Questions About John Lewis
Most eligible unwanted products can be returned within 30 days, provided they're unused, in their original condition and you have proof of purchase.
Small online purchases can be returned through John Lewis or Waitrose shops, by post or through eligible collection locations.
Yes.
For the 2026 festive period, eligible gifts bought between 1 October and 24 December 2026 can currently be returned until 23 January 2027. Normal exclusions and condition requirements still apply.
Small items that can be posted or taken into a shop are free to return.
For a large unwanted item that needs collecting from your home, John Lewis currently charges £29.95. Collection is free where the large item is damaged or faulty.
John Lewis says you should receive a refund within 14 days of returning the item, using the same payment method you originally used.
If you've paid using a gift card, an online return will usually be refunded as an e-gift card.
Sometimes.
Go to your account or open the order from your confirmation email. If Cancel is still shown under the order options, you can stop it there. Once that option disappears, the order is too far through processing and will normally need to be returned after delivery.
Uncollected Click & Collect orders are automatically returned after seven days and refunded.
Yes.
John Lewis and Waitrose gift cards are valid for 24 months from purchase or last use. Making a purchase or even checking the card's balance restarts that 24-month period.
Older John Lewis Partnership gift vouchers are different: those vouchers currently have no expiry date.