Recent Offers At River Island
| Offers | Discount | Expire On |
| 15% Off Selected Items | 15% OFF | __ |
| 10% Off Selected Order | 10% OFF | __ |
| Up to 50% Off Sale | 50% OFF | __ |
| Free Delivery On Order Over £65 | Free Delivery | __ |
| 20% Student Discount | 20% OFF | __ |
Frequently Asked Questions About River Island
Yes.
Online purchases can normally be returned free to a UK River Island shop within 28 days, excluding Jersey and the Isle of Man. Take your dispatch confirmation email as proof of purchase.
Sending an unwanted order back through River Island's returns service currently costs £2.95.
Yes, in shops.
Eligible online purchases can be exchanged at UK River Island shops, subject to stock availability. River Island doesn't provide the same exchange option through its warehouse returns service.
Yes.
For Christmas 2026, eligible online and shop purchases made from 22 October 2026 can currently be returned for a refund to a gift card until 14 January 2027. Normal condition and product exclusions still apply.
For UK postal returns, River Island aims to review the return and start the refund within 10 calendar days of you handing the parcel to the courier.
After processing, debit and credit card refunds can take up to another 10 calendar days to appear, while other payment methods have their own timescales.
You can't amend an order after it's placed.
If you ordered while signed into your account, there may be a short cancellation window under My Purchases before warehouse processing begins. Guest orders can't currently be cancelled this way.
If cancellation is no longer available, you'll normally need to wait for delivery and return the unwanted items.
A River Island gift card with money on it is valid for five years from its last credit, debit or balance enquiry.
Checking the balance therefore restarts the five-year period. River Island says customers may be able to ask for remaining funds to be reissued if a card expires with money still on it, subject to security checks.