Recent Offers At Sephora
| Offers | Discount | Expire On |
| 15% Off Full Price Order | 15% OFF | __ |
| Free Delivery For Members | Free Delivery | __ |
| Up to 30% Off Outlet | 30% OFF | __ |
| 20% Student Discount | 20% OFF | __ |
| Up to 25% Off Haircare | 25% OFF | __ |
Frequently Asked Questions About Sephora
No.
Orders bought through sephora.co.uk cannot currently be refunded in Sephora's physical shops. Online purchases need to be returned using Sephora's online returns process or sent back by post.
You have 28 days from the day after receiving your order to notify Sephora that you want to cancel and return an eligible purchase.
Unwanted products must be unopened, unused and in resaleable condition, with packaging and tamper-resistant seals intact.
Sephora provides a free returns option for eligible UK online purchases.
Where only self-post is available through the returns service, Sephora says it will reimburse return postage up to £10 when the required proof is supplied.
Not normally for a change of mind.
Sephora requires unwanted cosmetics and other products to remain unopened and unused with their original seals and packaging intact. Personalised products, such as engraved items, are also excluded from standard returns.
Your statutory rights still apply if a product is faulty or not as described.
Sometimes.
If your order hasn't entered production at Sephora's distribution centre, the My Orders section can let you cancel it or change the delivery address. Once processing has moved too far, those options disappear.
Check your account as soon as possible if you've made a mistake.
Possibly.
If returning products means your remaining order no longer meets the qualifying spend for a Gift With Purchase, Sephora requires the promotional gift to be returned unused as well. If it isn't returned, Sephora can deduct its value or withhold the relevant refund.